Larry Thomas

924 Brentwood Drive

Murphy, TX

972-632-8041

birdlt@verizon.net

 

 

PROFESSIONAL SUMMARY:

 

Results oriented information technology professional with solid industry experience related to business and information systems strategy planning, and implementation; information architecture (analysis, transformation/integration, taxonomy, process flow, prototyping), enterprise application software integration, enterprise application software performance tuning, building of competent software development teams capable of meeting business demands, integration of technology architecture with evolving business models.

Expertise as an Information Technology consultant has been utilized by US and International corporations (B2B and B2C) that provide services and solution in the following market/business sectors: manufacturing, retail, telecommunications, transportation/logistics (forward and reverse) and travel related services with a focus on business system engineering, process integration, systems integration, integrated customer management, business operations improvement and Change Management.

Extensive experience in Software Development Life Cycle (SDLC) and process methodologies like Waterfall, RUP, Agile, SCRUM, and Kanban, feasibility analysis, dependencies, gap analysis, scope and impact analysis of the software systems throughout the different phases of SDLC. Work as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. Designing Business Models, Business Process Models, and Business Rule Models to helped Companies document, assess, test, and certify that proper processes, rules, and controls are in place.

 

Technical Skills:

 

Data Migration/Integrations

Testing Tools Rational Functional Tester, Quick Test Pro

Project Design MS Visio, Rational Rose, Rational Requisite Pro, Axure RP Pro

Other Tools MS Office Suite, MS Project, SharePoint, Remedy, JIRA, CaliberRM, Rational Requisite Pro,TestDirector, HP Quality Center, Salesforce.com, TIBCO Software, IBM BPM, IBM Blue Works, Visio, Sterling Commerce Order Management, WebSphere Commerce, and CPQ

 

 

EMPLOYMENT HISTORY:

 

Ralph Lauren

Change Management Analyst                                                                                                 04/2015 – 10/15

 

Change Management for an implementation of retail Order Management System (Manhattan Associates) replace EBay JDA, and Customer portal for Ralph Lauren, interfacing with Product Management Console (PMC) for both inbound and outbound. Documenting SOPs and process flow for the As Is and To Be.

 

AT&T – Dallas, Texas

Product Analyst/Business Analyst – B2B portal                                       01/2015 –04/2015

 

Work with all area of internal business teams to development of a customer enterprise B2B portal for order automation Manage Internet Service and VoIP, MACDs (Class of Service (CoS) add/change, Manage Access, SIP, DNS, IP Addresses, Supps, Port Based Billing, and Cancellations).

·   CRM customer facing portal

·   Creation of user stories for web form design, web form behavior

·   Router configurations

·   Data integration/transformation

·   Provisioning

·   APIs requirements

 

 

 

Cognizant Technologies – Bridgewater N.J.                                                                               07/02/14 to 12/31/2014

Business Analyst

 

Support of Sterling Commerce Order Management, WebSphere Commerce and Configure, Price, Quote (CPQ) applications transformation project teams for Frontier Communications Enterprise and SMB business. Assisting the client to optimize their ordering function in response to business expansion, regulatory mandates, and increasing demand for timely and accurate information order to cash.

·   UI creation

·   Requirements

·   Business Rules

 

Time Warner Cable – Broomfield, CO                                                                                                 10/14/13 –06/2014

Product Delivery Lead/ Sr. Business Analyst

 

·   Develop user stories using interviews, document analysis, story workshops, and business process descriptions for a new set top box UI for television, and mobility devices (iOS and Android) for B2B and B2C.

·   Agile project

·   ICOMS interfacing

·   Working 3^rd party vendors

·   Creation of user stories

·   Work with users to determine requirements for new features/functions including user interfaces.

·   Work with developers to define business and processing logic.

·   Provides user story and defect backlog grooming

·   Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

·   Acted as the liaison between the business units, technology teams and support teams.

·   Ensured acceptance criteria and testing, that iterations deliver the desired functionality with high quality.

·   Prioritize features to be delivered in development iterations

·   Review project initiation requests and work with development team to provide high-level estimates

·   Leading weekly product demo’s

 

Comcast Cable – Philadelphia, PA12/2012 – 09/2013

Sr. Business Analyst (Consultant)

 

·   Gather requirements from all user, experts, and key personal to understand the current functionality of the existing system. MSO/Carrier billing (LOB) (Enterprise, Wholesale, Cable) ASR/ASR Local/LSR (Regulated vs. Private Carriage). Shared facilities, product offering (Cable T.V., Voice, BVE, Wholesale Ethernet EPL, EVPL, Cell Backhaul, Small Cell Backhaul), MRC/RC, Variable Term Agreement (VTA) discounts, Inter/Intra LATA tariffs, ICB, Project Base/ Transactional, Quoting, and billing (ICOMS)

·   Transformation and integration As Is to To Be.

·   Wholesales Ethernet Services (Billing, Order Management, Service Delivery, Service Assurance)

·   Requirements gathering of the Customer Portal (Synchronoss)

·   Small Cell Backhaul engineering and provisioning processes

·   Perform gap analysis with different business groups to ensure the system initiatives are met.

·   Modeling and documenting the end-users Level 0, Level 1 workflow and the Level 2 business process

·   Salesforce.com, CPQ, Automation, Marketing Admin, and Customer Service enhancements

·   Repaired broken sales and marketing integration between Salesforce.com and OMS.

·   Worked with marketing and sales team to automate sales pipeline.

·   Produced a dashboard of the sales pipeline with various reports including analytic snapshots.

·   Century Order Management System ASR data attributes

·   Creation of Contact Center User Content documentation

 

 

MeplusYou – Dallas, TX10/2012 – 12/2012

Sr. Business Analyst (Consultant) 2-month assignment

 

My responsibilities, as a Senior Consultant, are to provide guidance and expertise to MePlusYou clients in the areas of Siebel CRM and Joomla installer business analysis, B2B and B2C. Additionally, with over 15 years’ experience in corporate contact centers technology and operations, I was charged with providing the organizational leadership to less experienced consultants. I was assigned to Microsoft as the Program Manager for Siebel applications within Microsoft.

 

 

·   Drafting requirements for a customer service retail web page/portal

·   Creation of wireframes

 

 

Southwest Airlines – Dallas, TX10/2011 – 09/2012

Sr. Business Analyst (Consultant)

 

Interviewing business and technical teams for collecting, clarify, and prioritize business requirements. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectations. Develop and execute various new systems and provide enhancements to all existing systems and gather all requirements for facilitation of all ecommerce activities and design user cases for efficient flow events according to regulations.

 

·   Documented the Workforce management business requirements for flight ops.

·   Oracle Taleo ERP business requirements interfacing with SWA job portal.

·   Documenting Requirement Specifications (SRS) documentation for government arrears billing, outside collections, dialer (inbound and outbound)

·   As a member of production support team, I supported to all enhancements done on production servers and applications for B2B and B2C.

·   Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.

·   Worked with business users to define project scope and business requirement specifications

·   Determined and documented the As-Is and the To-Be (future) business process management.

·   Gathered detailed requirements from all stakeholders, including executive management, sales management, sales people, sales planners, client services, ad operations, finance, and business intelligence

·   SFDC CRM objects enhancements and support (Management Admin, SFDC Automation and CRM Service and support.

·   Results included increased sales efficiencies, campaign effectiveness, and revenue forecasting.

·   Drafting requirements SAP BW custom organizational hierarchy tracking employee data.

·   Oracle  - Siebel CRM Professional Edition requirements for Campaigns, Sales, email and Content Management

·   Worked as Requirements Project Lead for directing and coordinating with team members offshore in design and development for customization.

·   Prepared Screen Mockups and Demo presentations for the application

 

 

Capital One – Plano TX02/2011 – 10/2011

Business System Analyst (Consultant)

 

·   Creation of view/tables for analysis using Teradata Business Objects

·   Development of a Presentation Layer for Capital One Auto Finance Group (account, collection and recoveries, application, customer contact (ACD, IVR, IB & OB dialer), collateral

·   Monitored daily call volumes to ensure service level goals are being met and early detection of staffing deficiencies

·   Managed schedules and time off requests and made suggestions to the Recruiting department on shifts to hire for

·   Tested the IVR system to detect any issues, monitored real-time adherence and prepared and updated various ACD reports for management

·   Scheduled all off-phone activities and training

·   Maintained and updated agent groups using Centre-Vu

 

Experian – Allen, TX04/2010 – 02/2011

Sr. Business Analyst (Consultant)

 

·   Analyze Experian’s Global Technology Service (GTS) business and core functions

·   Mainframe conversion

·   Documenting and segregating the input files.

·   Address internal support processes and other operational considerations during project planning and solution design to assist in developing a realistic delivery schedule

·   Creation of Internal incident-tracking process

·   Gathering requirements, preparing GAP Analysis, GAP sheets

·   Network Security global drafting requirements for new solutions

·   Networking drafting global requirements for server virtualization solutions

·   Database global Disaster Recovery system data migration and synchronization solutions

 

Frontier Communication – Rochester, NY03/2009 – 03/2010

Sr. Business Analyst (Consultant)

 

·   Responsible for all former Verizon properties inside plant management (Central Office and Collocation) system requirements for Carrier services

·   Creation of requirements to represent different regional, states and local regulations.

·   EDI, Middleware, Order Management System (OMS) XML translation. Creating systems interface requirements for the ESB.

·   Performed program analysis, process flow and use case development for integration of data between two existing companies. Reviewed and updated Business Flow Processes to insure applications were meeting the objectives of the business. Changes and revisions were illustrated using Microsoft Visio and other Microsoft Office applications.

 

·   Business/System Analysis:

·   Conduct user interviews/meetings and document meeting minutes

·   Develop business requirements document for B2C

·   Evaluating/Assessing business requirements Projects for implementation and the impact on different areas Business and systems.

·   Consolidate, Discuss, and communicate the assessment feedback from all concerned IT stakeholders.

·   Develop the Assessment document.

·   Transform of business requirements into clear functional specifications Design mapping Create systems models, specifications, use cases, diagrams and charts to provide direction to applications programmers

·   Agree with Business owner/users on the acceptance criteria.

·   Conduct User Acceptance Test UAT.

 

TRIRIGA/IBM – Las Vegas, NV08/2007 – 02/2009

Business Analyst

 

·   Walking B2B clients through application modules to determine enhancements UI views

·   Requirements elicitation, stakeholder identification, software definition, soliciting functional requirements, application design, managing project hours, and strategize project scoping, estimating

·   Ensuring customer interaction across multiple channels, including telephone, fax, e-mail, and the Web, ensuring continuity regardless of the channels used creating prototypes to communicate the project roadmap, ensuring assignment, escalation, and notification processes get issues to the right people at the right time ensuring fast and effective support delivery

·   Building hierarchical classifications

·   Creating and defining attributes for metadata

·   Configuration and enhancing of the, TRIRIGA CRM modules.

·   TRIRIGA CRM/OM (Order Management), PD (Post Delivery), Call Center Module

·   Customizing the self-service module and its features

·   Key role in software and web customization project to meet standards and requirements, and security

·   Working with development to create requested mockup language

·   Conducting JAD and sessions; translating BRD requirements into use cases, actors List, and business rules for functional and technical specifications

·   Created supporting validation and UAT plans

·   Identified and documented legacy systems data structures and data migration issues

·   Creation of business and functional requirements

 

 

NEXTWAVE Broadband Inc. – Las Vegas, NV 01/2007 – 10/2007

Sr. Business Analyst

 

·   Salesforce.com Partner Relationship Management, Marketing Automation, Customer Service and Support (ecommerce), Content Management, User Interface Customization

·   Salesforce CRM objects integration and implementation.

·   Salesforce.com training and customization of reports, objects and workflow processes and integration with Excel, Outlook and Constant Contact.

·   CSG billing interfacing and notifications

·   Gathered requirements for WiMAX 3G/4G protocol mobile handheld GPRS wireless devices/ Microsoft® Windows CE devices

·   Worked with sales and marketing ensuring that demand was properly rationalized, prioritized, categorized of all business rules

·   Security and Authorization

·   Developed the Incident Management Process Measurements, percentage of Incidents handled within agreed response times and tracking the percentage of incidents handled based on agreed response times

·   Increased percentage of incidents being handled within agreed response times shows an improvement in the effectiveness of the Incident Management process

·   Developed process and procedures for Return Merchandise Authorization (forward and reverse logistic) for all third party vendors

·   Business process using IBM BPM

 

Verizon Communications – Dallas, TX 05/2006 – 12/2006

Sr. Business Analyst (Consultant)

 

·   Defined business and Technical requirements, for Verizon OneSource OMS for Manage Router products

·   Drafted requirements for enhancements for modules mapping them through there (IOM Verizon EAI application) correctly to a host of backend OSS application (Kenan Arbor billing platform, TIRKS, CABS, etc),

·   Interfaced with offshore development teams, conducted WBS & JAD session’s and participated in weekly calls with the different business users with questions and answers

·   CSG and Kenan Arbor legacy billing APIs, and notifications

 

VERIO, Consultant – Dallas, TX11/2004 – 05/2006

Sr. Business System Analyst

 

·   Assesses relevant operating information by walking the business owner or department manager through formulas to determine the status of different areas of business which included sales, planning, pricing, cost-plus pricing, competitor indexing, performance standards, inventory control, profit and expense, and accounting procedures

·   Worked with B2B channel customer to assist in their needs

·   Drafted non- functional and functional requirements for Siebel CRM Marketing automation, Service and Sales Modules functioning within the service oriented architecture (SOA)

·   Web design and portal overlay

·   CSG and Kenan Arbor legacy billing

·   Oracle 10g data requirements

·   Manage Router Order & Provisioning of Managed Router services

·   Capacity Planning, and circuit inventory

·   Documented business and functional requirements for an enhancement project to expand the length of the Order Number, Invoice Number and Pick ticket number fields throughout Computer Generated Solutions ACS software package

·   Siebel Security and Authorization

·   BEA Systems Business Process tool

·   Ensuring adequate information is collected and recorded to enable efficient and effective resolution of incident

·   Creation of functional requirements with associated artifacts (Visio diagrams, Use stories etc)

·   SharePoint configurations and enhancement projects. Consult with internal users to define solutions and document requirements. Create thorough program documentation, functional and technical specifications, use cases, test cases and test plans. Provided site administration and configuration support for existing production sites and development activities.

 

Telecom Personal S.A – Buenos Aires, Argentina11/2003 – 10/2004

Business Analyst (Consultant)

 

·   Managed third party vendor to develop functional and technical requirements, and implement system enhancements on time and within budget within the PMO road map for convergent billing integration

·   Solicitation of requirements, creating use cases, conducting impact analysis for system enhancements for

·   AMDOCS (CRM, OMS, and mediation)

·   Business process management using TIBCO Software

·   Use Case Realization – use case analysis (use case model and design model); use case design (diagrams) Created Technical EMI process manual for use in alignment with ATIS black Box – Functional verification, TestDirector 8.0 (requirements, defect and closing of test cases), WinRunner, TOAD (SQL) MS Project®, MS PowerPoint®, MS Access®, MSVISIO® Oracle 10g (queries)

 

Tellaire Corp – Dallas, TX08/2000 – 10/2003

Sr. Business System Analyst

 

·   Implementation Siebel CRM, SFM and Self Service (ecommerce), case exchange, develop and implement standardized processes for a start-up company looking to introduce a new technology of using ‘Free Space Optical’ (laser technology) to create a wireless transmission of data; gathering business requirements for the sales team using Siebel Client Relationship Manager SFA module.

·   Gathered business requirements in support of a custom solution using UML, Metasolv TBS OSS (order management system) module, T1, DS3, OC3, OC12, Fast Ethernet, equipment, routers, cards and Locations) (LSR, ASR, and Inventory), mapping API’s with attributes to interface with BP software and its RBMS

·   Drafting business rules and processes compatible with Perot System including incoming vendor invoice analysis and reconciliation procedures Process Design, Procedures and Process Flow Modeling MS SQL to create access and maintain tables for repots

·   Supported Amdocs billing solution for BSS/OSS application, supporting an IP remote access product rollouts (DSL, Dial-up and VPN) for a wholesale communication firms

·   Project Management of the lifecycle for development and deployment of new customizations for the Siebel CRM SFA (Sales Force Automation) module to allow Siebel to enter new contracts by using Agile Methodology and Microsoft Project.

·   Document business requirements and interpret to technical requirements to create both an external and internal design documents

·   Performed GAP Analysis between the CRM system and current business requirements

·   Using best practices created automatic deployment strategy for customizations

·   Created Security methods to allow only authorized personnel to have access to confidential information including Administrative user names and passwords

 

Brooks Fiber/WorldCom Telecom1981 – 1999

Network Engineer/Sr. Business Analyst

 

 

 

EDUCATION:

 

Ball State University, Muncie Indiana

 

Butler University, Indianapolis Indiana